1. Introduction
Welcome to Twenty Four Cafeteria. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.24cafe.ae, communicate with us via WhatsApp, or place online orders.
By using our website or contacting us through any platform, you agree to the practices described in this policy. We are located at DRA Residence, near Harf Typing and Documents Clearing, Al Riffa – Al Jazeera Al Hamra – Ras Al Khaimah, UAE.
2. Information We Collect
We collect personal information to process orders, improve services, and ensure smooth communication. The types of data we may collect include:
Personal Details: Name, phone number, delivery address, and email (if provided).
Order Information: Items ordered, delivery preferences, and payment details.
WhatsApp Messages: Information shared through chat for order confirmation or inquiries.
Website Usage Data: IP address, browser type, and cookies to enhance your browsing experience.
Feedback & Reviews: Any comments or suggestions you provide voluntarily.
3. How We Collect Information
We may collect data in several ways:
When you place an order via WhatsApp or online forms.
When you browse our website and accept cookies.
When you contact us directly through our Contact page or social media.
When you subscribe or engage with our promotions or special offers.
4. How We Use Your Information
We use your data responsibly and only for legitimate business purposes, including:
To process and deliver your food orders efficiently.
To communicate about order status, delivery, or payment.
To improve our products, services, and website performance.
To respond to your inquiries and provide customer support.
To send promotional messages or updates (only if you consent).
To comply with legal and regulatory requirements in the UAE.
5. WhatsApp Orders and Communication
We accept and process many orders through WhatsApp, a third-party platform. While we do not control WhatsApp’s data handling, all conversations are protected under their WhatsApp Privacy Policy.
We only use your contact details to confirm, deliver, or resolve issues related to your order. Your number will never be shared, sold, or used for spam.
6. Cookies and Website Data
Our website may use cookies to:
Remember your preferences and previous visits.
Analyze site traffic and usage trends.
Improve website speed, performance, and usability.
You can disable cookies anytime through your browser settings; however, some parts of the website may not function properly afterward.
7. Sharing and Disclosure of Information
We value your trust and do not sell or rent your data. We may share limited data only in these cases:
Delivery partners – to ensure your order reaches you accurately and on time.
Technical service providers – who manage our website hosting and maintenance.
Legal authorities – only when required by UAE law for security or compliance.
All our partners are bound by strict confidentiality obligations.
8. Data Storage and Security
We use secure servers and industry-standard encryption methods to safeguard all personal data. Access to customer information is restricted to authorized team members only.
We take all reasonable precautions to prevent data loss, misuse, or unauthorized access, but please note that no online transmission is 100% secure.
9. Customer Rights
You have full rights regarding your personal data, including:
Requesting access to the information we hold about you.
Requesting correction of inaccurate or outdated data.
Requesting deletion of your data (except when legally required to retain it).
Opting out of promotional communications anytime.
For any of the above, please reach out to us through the Contact Us page on our website.
10. Links to Other Websites
Our website or WhatsApp communications may contain links to third-party platforms (e.g., Google Maps, WhatsApp, Instagram).
We are not responsible for the content or privacy practices of these external websites. We encourage you to review their policies before sharing any personal data.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal obligations.
All updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates means you accept the revised terms.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us through our official Contact Page.
Last Updated: 13 October, 2025
